Passenger Travel
Transformation
The combination of strict environmental regulation and digital transformation will affect every part of the transportation as it evolves into a Sustainable Mobility Ecosystem. Transforming will require a shift to Sustainable vehicles, the development of Automation and Internet of Things to bridge the physical and digital worlds, the creation of Digital Engagement with customers and suppliers, and ultimately shifting business models to participate in Mobility as a Service offerings. These changes will impact into the wider transportation market, smart cities and energy industry.
Digital Engagement
Connected & informed
The pandemic has accelerated the shift from both consumers and businesses towards digital channels.
Today customers expect an experience that is frictionless and personalised with price transparency, seamless customer journeys, and excellent communication. Travel is behind other areas of online retailing, while 64% say they love to travel only 26% love booking it.
Developments such as the air industries New Distribution Capability (NDC) will bring richer communication between airlines, travel agencies, and travel management companies.
This includes online and offline digital engagement, cloud, networking, security, workplace and analytics.
Sustainable Transportation
Electric or Green fuels
The combination of environmental regulation and digital transformation will drive Autonomous, Connected & Electric (ACE) vehicles (including use of sustainable fuels such as green hydrogen or SAF). Customers are increasingly looking for travel and transportation companies to deliver sustainable mobility options.
These vehicles will open up new business models that exploit connected data and autonomous capabilities.
Drives software development, cloud, networking, artificial intelligence, analytics, security and workplace.
Automated Operations
Autonomous & robotic
Autonomous capabilities can be exploited to create new transportation offerings (e.g. autonomous ride haling). Manual processes such luggage handling can also be automated.
Driverless vehicles of all types will continue to transform mobility.
This includes online and offline digital engagement, IoT, cloud, networking, security, workplace and analytics.
Internet of Things
Physical-digital
The linking of the physical work to the digital world through connected assets, vehicles and even people provides tremendous opportunity to improve resilience, utilisation and profitability.
Use case span e-ticketing, predictive maintenance, safety management, environment monitoring, security monitoring, traffic management, baggage handling, car sharing, micro mobility etc.
Requires the integration of networking, cloud, AI & analytics and security.
Mobility-as-a-Service
Multimodal & flexible
ACE vehicles open up new business models for vehicle usage, these including car-sharing, ride-hailing and car subscription. Revenues from mobility services are projected to reach almost €1.2 trillion —with profits reaching as much as €220 billion, by 2030.
Cities seeking to manage congestion and emissions will lead.
Mobility services leverage the connected vehicle and personal mobiles to create a convenient and flexible way to use rather than own an vehicle. 63% of company car owners said that they would give up their car and replace it with a mobility budget.
Requires the integration of networking, cloud, AI & analytics and security.